Mattress Mart

Sealy Posturepedic

Stearns & Foster


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Frequently Asked Questions

 

  1. How do I know if I need a new mattress?
  2. Should I replace the box springs when buying a new mattress?
  3. May I purchase a mattress or box spring separate from the set?
  4. Is my mattress ruined if it is sagging?
  5. How may I get a better nights sleep?
  6. What is the shopping environment like at Mattress Mart? Will I be followed by pushy salespeople?
  7. Once purchased, how may I receive my new mattress?
  8. What payment programs does Mattress Mart offer?
  9. Are the 'Sale Price Discounts" offered at Mattress Mart accurate?
  10. What makes Mattress Mart's 'Never Undersold' guarantee so special?

  1. Your mattress doesn't have to be falling apart for it to require replacement. If you are tossing and turning at night and not getting the deep sleep you need, it may be due to an overly worn mattress set. The Better Sleep Council suggests checking your mattress twice a year for comfort and support. If the cover on your mattress is torn or if your mattress is excessively sagging, you definitely need to replace your sleep set. You may need to replace your mattress if you find it less comfortable than when it was new or if it is over 10 years old. If you have recently moved and have more room in your master bedroom, you may also want to consider moving up to a larger size mattress. A well appointed sleep shop with thoroughly trained comfort consultants can help you determine if you need a new mattress and what type of mattress will best suit your individual needs. When looking at new mattresses, be sure to lie down and try a few different models. See if you find something that is more comfortable than your current mattress and collect information about current innovations in the mattress industry. Above all, don't be afraid to ask questions. Click on the 'How To Buy A Mattress' link for more information.

  2. The box spring is an integral part of any mattress set. Some box springs are more rigid and serve primarily as a riser, while the more advanced box springs feature torsion modules that shock absorb and help extend mattress life. It is often found that the real cause of an uncomfortable mattress is a defective or sagging box spring. If your mattress and box spring are both 15 years old, you should strongly consider replacing both pieces when buying a new sleep set. Newer mattresses, especially one-sided products, are designed to work specifically with their corresponding box spring. Realize that with few exceptions, mattress manufacturers do not offer a warranty when purchasing a mattress without a box spring. Our comfort consultants will be happy to help you determine if you need to replace your entire sleep set, or just your mattress.

  3. At Mattress Mart we are happy to split up sets and offer you only the products you need. Just be sure that you are not voiding you warranty by purchasing a single piece and that you are replacing all of the defective components within your sleep set.

  4. A sagging mattress may be a sign of a worn out sleep set. However, a sagging mattress may also be caused by an unsupportive bed frame or the sagging may simply be the normal body impressions formed in a mattress. Newer mattress sets are designed to show some degree of body impressions, usually with indentations of up to 1-1/2" considered normal. Speaking with one of our comfort consultants for a few minutes should be all that is necessary to determine what is actually wrong with your mattress set. We are often able to help our customers keep their existing bed set by simply replacing their bed frame.

  5. Here are the top ten tips from the Better Sleep Council on how to get better sleep: Maintain a regular sleeping schedule; Establish a regular bedtime routine; Create a sleep-conducive environment in your bedroom; Sleep on a comfortable mattress and pillows; Remove distractions such as televisions from your bedroom; Finish eating 2-3 hours before bedtime; Exercise regularly; Avoid nicotine; Avoid caffeine; Avoid alcohol close to bedtime.

  6. At Mattress Mart we offer a no-pressure shopping environment. You will never be harassed by rude or aggressive salespeople at our sleep centers. We feature a relaxed showroom that promotes question-asking on your part. We want you to lie back and try as many mattresses as you like and inquire about things you may have read or seen regarding the mattress industry. At Mattress Mart we do not employ salespeople. Instead of training our staff regarding sales techniques, we choose to personally educate our comfort consultants in a one-year program that covers every aspect of mattress construction and technology. These comfort consultants are available to help you find the best mattress for your individual needs through the use of bedding industry and university research-derived guidelines. At Mattress Mart our number one rule is to listen to your bedding desires and help you fulfill them. We treat you as you would like to be treated - honestly, intelligently and with respect for your individual mattress needs.

  7. At Mattress Mart, we maintain the area's largest in-stock, take with selection, and many of our customers choose to take their new mattress set home with them the same day it is purchased. We also offer a speedy delivery, set-up and removal program. Our deliveries are punctual and occur within a two-hour time frame that we set up with you when you purchase your mattress. We will even help relocate your old mattress to another bedroom within your home. Please contact us for complete details.

  8. At Mattress Mart we accept all major credit cards (Visa, Mastercard, Discover and American Express). We also offer many same as cash financing programs through Citifinancial with a swift credit confirmation process. We even maintain a three month, in-store layaway program. Of course, we accept cash or local checks with proper identification.

  9. Mattress Mart will never advertise fictitious "50% Off" discounts - these claims are false and are made in relation to false 'Manufacturer's Suggested Retail' or 'Compare At' prices. At Mattress Mart we conform to the Michigan Better Business Bureau's Home Furnishing Pricing Guidelines. We maintain an Everyday Low Price and we constantly monitor our industry to guarantee the lowest mattress prices in our region. We will compare our products to identical merchandise from other stores or substantially similar products offered by other brands, making it easy for our customers to compare pricing and receive the best possible value.

  10. Our 'Never Undersold" guarantee is not a slogan - it is a promise. Our policy is very simple: regardless of make or brand, we will not be undersold within our market region. We list the exact specifications of every product in our store so you may be informed of the content of any model you are considering. We are very consumer friendly and will help you to compare to similar mattresses from the same brand or comparable models offered by other brands. At Mattress Mart we price our products to be the lowest all the time - we do not rely upon our customers to shop the market for us. Our stores were founded on the principles of customer service, selection and guaranteed lowest prices, and we maintain these principles today at all of our Mattress Mart locations.

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