Buying a mattress can bring up a lot of questions—about comfort, foundations, delivery, warranties, pricing and what happens after the sale. Here are straightforward answers to some of the questions we hear most often. If you don’t see yours, give us a call or stop in. We’re happy to help.
Yes. We offer delivery and setup throughout our local service area, with deliveries scheduled in a two-hour arrival window. Our in-house delivery team will bring your new mattress into your home and set it up where and how you’d like it.
When appropriate, we can also help move your existing mattress to another bedroom in the home.
Old mattress removal is available for $49 with the purchase of a new mattress, provided the mattress being removed is in a sanitary condition.
Prefer to take your new mattress home with you? We keep many of our mattresses and foundations in stock, so same-day pickup is often available.
We do—service areas and fees can vary depending on distance.
Please contact us and we’ll confirm availability and any pricing for your area.
A comfort issue and a warranty issue are two different things. If you believe your mattress has a defect—such as an unusual sag, broken component or other manufacturing problem—please contact us first.
We’ll help you determine what may be causing the problem, explain the manufacturer’s warranty requirements and help you through the warranty process when appropriate. Keep in mind that stains, damage, or an improper support system can affect warranty coverage, so it’s important to use and care for your mattress according to the manufacturer’s requirements.
Often, yes. We keep many of the mattresses and foundations we show in stock and ready to take with you. Inventory varies by model, size and location, so if you need something immediately, give us a call and we’ll check what’s available at the store nearest you.
Choosing a new mattress can take some adjustment. If, after giving your mattress a fair try, you decide the comfort isn’t right for you, our 90-Night Comfort Guarantee gives you one opportunity to exchange it for a mattress with a different feel.
This is a comfort exchange, not a return or refund program. It’s designed to give you some peace of mind when choosing a mattress while still allowing enough time for your body to adjust to a new sleep surface.
How it works:
The goal is simple: if you chose the wrong feel, we want to give you a reasonable opportunity to get it right.
Not every dip or impression means the mattress has failed. What looks like sagging can come from the mattress itself, a worn or broken foundation, inadequate center support or normal settling of the comfort materials.
Some body impressions are normal, particularly in mattresses with thicker comfort layers. Whether an impression qualifies as a warranty issue depends on the manufacturer’s warranty and the specific mattress.
If you’re not sure what you’re seeing, contact us before assuming the mattress is ruined. We can help you check the mattress, foundation and support system and determine what the next step should be.
Absolutely! You don’t have to buy a complete set if you don’t need one. We’re happy to sell you only what you need.
If you’re keeping your existing foundation, platform or adjustable base, we’ll also help you make sure it provides proper support for the new mattress. A worn, damaged or inadequate support system can affect both comfort and the life of the mattress—and may affect the manufacturer’s warranty.
Not necessarily—but what’s underneath your mattress matters! A mattress tends to conform to the surface beneath it, so a problem that appears to be in the mattress may sometimes originate with a worn or sagging foundation.
Traditional box springs were designed to flex with older-style mattresses. Most modern foundations are different: their primary job is to provide a strong, stable and properly supported surface for the mattress.
If your existing foundation is in good condition and meets the mattress manufacturer’s support requirements, you may not need to replace it. If it’s worn, sagging, broken or inadequately supported, putting a new mattress on top of it can cause comfort problems, premature wear and potentially affect warranty coverage.
Bring us information about what you’re currently using and we’ll help you determine whether it needs to be replaced.
The terms are often used interchangeably, but they’re not necessarily the same thing. A traditional box spring contains components designed to flex beneath the mattress. A modern foundation is generally more rigid and provides a stable support surface.
Most mattresses sold today are designed to work with a rigid foundation, suitable platform bed or compatible adjustable base rather than an old-style flexible box spring.
The important part isn’t what the support is called—it’s whether it’s appropriate for the mattress you’re putting on it.
Maybe. And maybe not.
Age alone doesn’t determine whether a mattress needs to be replaced. If you’re sleeping comfortably, getting the support you need and the mattress is still in good condition, there’s no rule saying you have to replace it just because it reached a certain birthday.
On the other hand, if you’re waking up uncomfortable, noticing significant wear or sagging, sleeping better somewhere else, or simply no longer comfortable on the mattress, it’s worth figuring out why.
Sometimes the answer is a new mattress. Sometimes it’s a worn foundation or inadequate support underneath. We’ll help you figure out which before telling you to replace something you don’t need to.
No. Just stop in during regular store hours. You’re welcome to browse on your own or ask us for as much help as you’d like.
If you’re coming in for a specific mattress, warranty issue or other unusual situation, you’re always welcome to call ahead so we can make sure the right person or product is available.
Absolutely. In fact, we highly encourage it.
Specifications, reviews and online research can help narrow your choices, but they can’t tell you how a mattress feels to you. Our showroom mattresses are there to be tried, compared and revisited as many times as you need.
You shouldn’t have to buy a mattress before you find out whether you actually like it.
Our website is designed to help you do a little research and narrow your choices before you visit the store and try the mattresses for yourself.. You can compare mattresses, see starting prices, learn about materials and construction and narrow down what interests you before coming into one of our stores.
We don’t currently use online checkout for mattresses. We’d rather give you the opportunity to try the mattresses you’re considering and make sure you’re getting the right feel, features and price before you buy.
Yes. We’re proud to carry Capitol Bedding, a family-owned Michigan manufacturer in Grand Ledge. We carry a substantial selection of Capitol mattresses ranging from traditional innersprings and hybrids to heavy-duty and natural latex models.
One of the reasons we value Capitol is its unusually detailed approach to mattress specifications, including information about foam densities and construction that many manufacturers simply don’t publish.
Heavy-duty should mean more than simply making a mattress firmer. We look for measurable differences in construction—things like higher-density foams, stronger support systems, reinforced edges and foundations designed to support the mattress properly.
HD mattresses can make sense for larger sleepers, but they’re also worth considering for anyone who places a high priority on durability.
See our Standard vs. Heavy-Duty Mattress Guide for a much more detailed explanation.
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Mattresses to help you sleep well and live better.